TestGeek.com is the website of Test Geek, LLC. All programs and services offered by Test Geek, LLC and the use of TestGeek.com are governed by the terms and conditions below.
Test Geek, LLC programs are offered on a first-come, first-served basis. Registration is non-transferable. While Test Geek, LLC makes an effort to ensure information provided at the time of registration is accurate, registration information such as class meeting times, dates, locations and instructor are subject to change.
Unless otherwise expressly stated by Test Geek, LLC or one of its authorized representatives, all programs must be paid in full before the start of the program. Acceptable forms of payment include credit cards, debit cards and personal checks. Payment must be made through TestGeek.com or the Test Geek, LLC corporate office. Instructors do not accept payment, and any payment made directly to an instructor will not count as payment to Test Geek, LLC.
Refunds are only given in a few specific circumstances, expressed below:
Classroom courses: Refunds are available after registration but prior to the start of the course, subject to a $100 administrative fee. After the first course session or practice test, refunds will only be available in the form of a credit equal to the amount paid at the time of registration. This credit must be used toward a Test Geek, LLC program within six (6) months. All refunds require the return of curriculum materials that were issued to the student. Failure to return curriculum materials will result in an additional fee of $50 being withheld from customer refund.
Private and Online Tutoring: For packages of at least twenty (20) hours, full refunds are available after registration but prior to the start of the second session. After the start of the second session, pro-rated refunds on unused hours will be available for the first thirty (30) calendar days after tutoring has begun. After thirty (30) calendar days, no refunds will be issued. Packages less than twenty (20) hours are eligible for refunds in the form of a pro-rated credit within the first thirty (30) calendar days after tutoring has begun. All refunds require the return of curriculum materials that were issued to the student. Failure to return curriculum materials will result in an additional fee of $50 being withheld from customer refund.
Program Times, Locations, Dates and Instructors
Test Geek, LLC makes an effort possible to provide accurate course information at the time of registration. However, certain details of the program such as times, dates, locations and instructors occassionally require modification. In such instances, Test Geek, LLC will notify students and parents via the email addresses provided at time of registration. Test Geek, LLC may also, as an additional courtesy, send text messages with updated information to the cell phone numbers provided at the time of registration. Students and parents may also receive updated information by calling the main Test Geek, LLC phone number. Test Geek, LLC is not responsible for sessions missed because the student or parent did not know the proper time, location or date of the session.
Score Improvement Guarantee
Test Geek, LLC guarantees that students enrolled in its tutoring programs will see their scores on the SAT or ACT improve. Eligible programs include classroom courses, private tutoring packages of at least twelve (12) hours and online tutoring programs of at least twelve (12) hours. In order to qualify, a student must attend all tutoring sessions and complete all practice tests and homework assignments offered in the program. In order to calculate score improvements, the student's prior official SAT or ACT score, earned on an official test taken prior to Test Geek, LLC program commencement, will be compared to his or her official SAT or ACT score earned on an official test taken after Test Geek, LLC program completion. If a student has not taken an official SAT or ACT test prior to program registration, the first official practice test offered by Test Geek, LLC will be used for comparison purposes. In order to qualify for the guarantee, the student must take an official SAT or ACT test within thirty (30) days of Test Geek, LLC program completion. If the student's score does not improve, Test Geek, LLC will provide a free classroom course registration for the student. Classroom course registration is subject to course availability. No guarantee applies to this course registration. If no course is offerred in the student's area, the student will receive four hours of private tutoring. If no private tutor is located within a reasonable distance of the student, as determined by Test Geek, LLC, the student will receive four hours of online private tutoring. No guarantee applies to this program. Score improvement guarantee programs have no cash refund option.
Online Platform Access
Test Geek, LLC provides access to an online education platform via TestGeek.com. Access to this platform is subject to availability. While Test Geek, LLC makes an effort to ensure unobstructed access to the platform as part of its program offerings, the company is not responsible for technical malfunctions that may limit access.
Privacy and Information Sharing
Test Geek, LLC may at times collect information about its registrants and website users. Information obtained at the time of registration or during the process of a user signing up for the Test Geek, LLC email list may be used by Test Geek, LLC for future marketing activities, but Test Geek, LLC will provide a means for the user to opt out of these marketing activities. Test Geek, LLC does not and will not sell or rent to outside parties any user information obtained during the registration process or email list signup process. Test Geek, LLC will only share this information with outside users when doing so is a required part of ordinary business activities, such as sharing the user's billing address with a credit card processor during order fulfillment, or as required by law.
TestGeek.com utilizes cookies. Test Geek, LLC does not obtain personally-identifiable information through cookies. Cookies are used to enhance the user experience of TestGeek.com.
Website users and program registrants may at any time opt out of any communication from Test Geek, LLC. Users and registrants wishing to do so may call the Test Geek, LLC main phone number or email the Test Geek, LLC corporate office at firstname.lastname@example.org. Users and registrants may also request that Test Geek, LLC identify any information the company has gathered about the user or registrant and request that any or all information be destroyed.